Dao Social Enterprise

Shipping Methods

We always try to find the best shipping service for the best price. Depending on the destination, deadline for delivery and quantity of products ordered, we use courier services like DHL (worldwide), Kerry Express (Asia) and Thai Post (worldwide). If you have a preference on shipping services, we would be happy to follow your suggestions.

Returns & Exchanges

We always do quality control before shipping any products to you, but sometimes things happen and items could get damaged during transit. If you receive a defective/damaged item, please contact us with a photo and details of the defect within 14 days of the original shipping date.

Once we receive the photo, we’ll let you know via e-mail within 1-3 business days whether we can refund you or replace the product. If so, we will send you the new product or refund the purchase using the original method of payment..